Medicaid member engagement

The problem

Medicaid members carry the exact barriers that predict poor outcomes: phone numbers that change, a language the system wasn't built for, no reliable way to get to an appointment, housing that isn't stable. Roughly 80% of Medi-Cal outcomes trace back to those social factors, not clinical ones — and those are precisely the needs that get missed when there aren't enough hands to ask about them.

How HumAInity approaches it

We built HumAInity for this population first, not as an afterthought. It meets members in the language they already speak, listens for social needs inside a normal conversation instead of a separate survey, connects people to real local resources, and hands off to a community health worker the moment trust or advocacy is what's actually needed.

What good looks like

• Social-needs screening woven into the conversation, not bolted on as a form
• A real connection to a local resource, in the member's own language, right when they ask
• CHW time saved for the households where it changes what happens next